PRIVACY POLICY
Effective Date: November 4, 2025
Company: Okovango Software Inc. (“Okovango ERP”, “we”, “our”, or “us”)
Address: Plot 54357, Central Business District, Gaborone, Botswana
Website: [www.okovango.com](http://www.okovango.com)
Email: [info@okovango.com](mailto:info@okovango.com)
1. Introduction
This Privacy Policy explains how Okovango ERP collects, uses, discloses, and protects personal data when you access or use our software, mobile applications, and related services (collectively, the “Service”).
We are committed to protecting your privacy and handling your personal data in accordance with the EU General Data Protection Regulation (GDPR), the Botswana Data Protection Act (2018), and other applicable laws.
2. Data Controller and Data Processor Roles
Okovango ERP acts as a Data Processor when processing personal data on behalf of clients using our platform.
Our clients are the Data Controllers responsible for determining the purposes and means of processing personal data.
Okovango ERP may act as a Data Controller when handling personal data for business administration, account management, or marketing purposes.
3. Information We Collect
We may collect the following categories of information:
a. Account Information – name, email, phone number, company name, and login credentials.
b. Service Usage Data – IP address, device type, operating system, browser information, log data, and pages accessed.
c. Transaction and Billing Information – payment details, billing address, and subscription records.
d. Communication Data – messages, support tickets, feedback, and emails sent to us.
e. Cookies and Tracking Technologies – used to improve functionality, analytics, and user experience.
4. How We Use Your Data
We process personal data to:
* Provide and maintain the Okovango ERP Service;
* Authenticate users and manage accounts;
* Process payments and subscriptions;
* Respond to inquiries, support requests, and feedback;
* Send updates, notifications, and promotional information (where consented);
* Analyze usage to improve functionality, security, and performance;
* Comply with legal obligations and enforce our Terms and Conditions.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
* Contractual necessity – to deliver the Service and manage accounts.
* Legitimate interest – to maintain security, improve user experience, and prevent fraud.
* Consent – where required for optional communications or data sharing.
* Legal obligation – to comply with laws, regulations, or court orders.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.
When data is no longer needed, it is securely deleted or anonymized.
7. Data Sharing and Disclosure
We may share data with:
* Authorized service providers and subcontractors who support our operations;
* Payment processors for billing and subscription management;
* Legal or regulatory authorities when required by law;
* Business partners only with prior consent.
We do not sell, rent, or trade your personal data to third parties.
8. International Data Transfers
Personal data may be transferred to and processed in countries outside Botswana or the EU/EEA.
When doing so, Okovango ERP ensures appropriate safeguards are in place, including the use of EU Standard Contractual Clauses or equivalent legal mechanisms.
9. Data Security
We implement industry-standard security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
These include encryption, secure servers, access control, intrusion detection, and regular audits.
While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute data security.
10. Your Data Protection Rights
Under GDPR and the Botswana Data Protection Act, you have the right to:
* Access your personal data;
* Correct inaccurate or incomplete data;
* Request deletion (“right to be forgotten”);
* Restrict or object to processing;
* Request data portability;
* Withdraw consent at any time.
Requests can be sent to [info@okovango.com](mailto:info@okovango.com). We will respond within 30 days.
11. Cookies
Okovango ERP uses cookies and similar technologies to enhance the user experience, analyze performance, and remember preferences.
You can manage or disable cookies through your browser settings. Disabling cookies may affect functionality of certain Service features.
12. Marketing Communications
We may send newsletters, product updates, or promotional information if you have opted in.
You may unsubscribe at any time by following the link in our emails or by contacting [info@okovango.com](mailto:info@okovango.com).
13. Third-Party Links
The Service may contain links to third-party websites or integrations.
We are not responsible for the privacy practices or content of those third-party services and encourage you to review their privacy policies before providing personal data.
14. Children’s Privacy
Okovango ERP does not knowingly collect personal data from children under 18.
If we become aware that a child has provided us with personal data, we will delete it immediately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
The revised version will be posted on [www.okovango.com](http://www.okovango.com) with the updated effective date. Continued use of the Service after such changes constitutes acceptance of the updated policy.
16. Contact Information
If you have any questions, concerns, or data protection requests, please contact:
Okovango Software Inc.
Plot 54357, Central Business District, Gaborone, Botswana
Email: [info@okovango.com](mailto:info@okovango.com)
Website: [www.okovango.com](http://www.okovango.com)